Frequently Asked Questions.

Basics

Q. What is ajolla?

A. Ajolla is a mobile platform built to help organizations easily receive donations from their community. We believe through the ajolla method, local organizations can easily get the support they need to build better global communities.

Q. What are the basics?

A. Ajolla is a mobile platform that allows organizations to launch donation campaigns. This means that a local homeless shelter can request donations of $10 from 1,000 donors in order to offer more beds to the homeless.

Q. What type of organizations can receive donations?

A. We aim to support not-for-profit organizations and social enterprises that are tasked with solving local problems. We also aim to support struggling local small businesses that provide jobs and build communities.

Q. What are the fees?

A. It is free to both create an account and launch a donation campaign on ajolla but we charge a 5.5% commission plus our payment processing fees.

Q. How can donors find out what funds are being used for?

A. We take security on the platform seriously and with this in mind, we ensure every organization that launches a campaign is verified. With this in mind, donors can communicate with all users on the platform through messaging and ask questions directly.

Q. What is an organization obligated to do once their campaign is funded?

A. Organizations are obligated to inform donors on what they need the funding for on their campaign page and are obligated to do what they promised donors.

Q. Can ajolla refund the money if a campaign is unable to fulfill?

A. Ajolla does not refund money once a campaign is successful and an entrepreneur has received their funding. Customers are advised to contact the entrepreneur and their business directly.

Q. How do I start a campaign?

A. Starting a campaign is really easy on ajolla.

  1. Download the ajolla app for iOS or Android phones
  2. Create a free account
  3. Click the create a campaign icon and fill the forms

Donor Questions

Q. How do I support?

A. Donating on ajolla is easy.

  1. Download the ajolla app for iOS or Android phones
  2. Create a free account
  3. Browse campaigns and when you find a campaign you want to support
  4. Add a payment method to your account and just click the support button

Q. When is my card charged?

A. Cards are charged as soon as donations are made.

Q. A campaign I tried to support was declined. What do I do?

A. The best way to find out if you can still support a campaign, is to message the campaign creator directly on ajolla.

Creator Questions

Q. How do I start a campaign?

A. Starting a campaign is really easy on ajolla.

  1. Download the ajolla app for iOS or Android phones
  2. Create a free account
  3. Click the create a campaign icon and fill the forms

Q. Who can use ajolla?

A. Only individuals and organizations in the United States and Canada can create campaigns, but donors from around the world can support campaigns.

Q. What should I consider when setting my funding goal?

A. Do your research to know how much would be required to successfully achieve the goal your campaign is created for.

Q. What information should I share on my campaign page?

A. As much information as possible would increase your chances of running a successful campaign. From descriptions to photos, the more information you provide the better your campaign.

Q. Is ajolla going to be available in other countries at some point?

A. Customers from around the world can support campaigns but only users in the United States and Canada can create campaigns. We plan on adding more countries to the list of countries that can launch campaigns and when we do we would make announcements.